Last Updated: 18th February 2025
1. Introduction
Welcome to KOCKA.world. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Data Controller & Contact Information
KOCKA
KulinWorld d.o.o.
Gajev Trg 4 , 71000 Sarajevo, Bosnia and Herzegovina
Email: hello@kulin.world
Phone: +387 33 83 78 88
For any privacy-related inquiries, please contact us using the details above.
3. What Data We Collect
We may collect and process the following categories of personal data:
a) Information You Provide to Us:
- Name, email address, phone number, and company details (if applicable) when you contact us.
- Any additional information provided via contact forms (incl. attachments), inquiries, or orders.
b) Automatically Collected Information:
- IP address, browser type, device information, and operating system.
- Log files and cookies to analyze website traffic and user behavior.
- Geolocation data (if permission is granted).
c) Cookies & Tracking Technologies
- We use cookies and tracking technologies to improve user experience, analyze website usage, and provide personalized content.
- Users can control cookie preferences via browser settings.
For more information, see our Cookie Policy.
4. How We Use Your Data
We process your personal data based on legitimate interests, contractual obligations, and legal requirements. Specifically, we use your information to:
✔️ Provide and improve our website and services.
✔️ Respond to inquiries and customer support requests.
✔️ Process transactions and orders.
✔️ Analyze website performance and optimize user experience.
✔️ Comply with legal obligations and protect against fraud or security risks.
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process personal data under the following legal bases:
- Consent (Art. 6 (1) a GDPR): When you actively agree to receive newsletters or marketing materials.
- Contractual Necessity (Art. 6 (1) b GDPR): When processing is required for a service request, inquiry, or transaction.
- Legitimate Interests (Art. 6 (1) f GDPR): When processing is necessary for business operations and improving our services.
- Legal Obligations (Art. 6 (1) c GDPR): When required by law (e.g., tax, accounting, fraud prevention).
6. How We Store & Protect Your Data
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
✔️ SSL Encryption for secure data transmission.
✔️ Restricted Access to personal data on a need-to-know basis.
✔️ Regular Security Audits to ensure system integrity.
We store personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
7. Data Sharing & Third-Party Services
We may share your data with trusted third-party service providers that help operate our business, including:
- Website Hosting & Analytics: Google Analytics, Cloudflare, AWS and similar
- Payment Processing (if applicable): PayPal, Stripe and similar
- Email & Marketing Services: Mailchimp, HubSpot and similar
These third parties are contractually obligated to protect your data and comply with GDPR & data protection laws.
We may disclose personal data when required by law, regulatory authorities, or to protect legal rights.
8. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
🔹 Right to Access – Request a copy of the personal data we hold about you.
🔹 Right to Rectification – Request correction of inaccurate or incomplete data.
🔹 Right to Erasure (Right to be Forgotten) – Request deletion of your personal data when legally applicable.
🔹 Right to Restriction of Processing – Limit the way we process your data.
🔹 Right to Data Portability – Receive your data in a structured, machine-readable format.
🔹 Right to Object – Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, contact us at [hello@kocka.world]. We will respond within 30 days.
9. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. You can control cookie preferences through browser settings or opt-out via our Cookie Banner.
For more information, read our Cookie Policy.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a “Last Updated” date.
We encourage you to review this policy periodically.
11. Contact Us
For any questions or concerns about this Privacy Policy or data protection, contact us at:
📩 Email: hello@kulin.world
🌍 Website: www.kocka.world
📍 Company Address: KulinWorld d.o.o., Gajev Trg 4, 71000 Sarajevo, Bosnia and Herzegovina
12. Legal Notice
This Privacy Policy complies with the General Data Protection Regulation (GDPR), the ePrivacy Directive, and other relevant data protection laws.
For residents of California (CCPA) or other regions with specific privacy laws, additional rights may apply. Contact us for more details.